Service Operation

Service Operation focuses on the quality and effectiveness of the delivery of services. Operational teams monitor the day to day processes of a business to ensure on going support. This includes, problem solving,fulfilling user requests, resolving service failures and carrying out opeerational tasks.

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ITIL Service Operation

Course Duration: 4 days
Course Content
This course prepares you for the exam leading to the ITIL Intermediate Certificate: Service Operation. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details. This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model, viewed as the “factory” of IT. Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks. This overall view facilitates the detection of any threats or failures to service quality, and must be extended to encompass external aspects of service provision, including, where necessary, shared or interfacing processes and tools.

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ITIL Service Operation Certification

Date Days of the week Time Delivery Type Register
July 27,2017 (Monday-Friday). (9am-5pm) ILT and Online Buy Now

ITIL Service Operation

Exam Description
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Operation.A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate. You will attain 3 ITIL credits.You will attain 25 professional development units (PDUs) for Project Managers

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