Service Operation focuses on the quality and effectiveness of the delivery of services. Operational teams monitor the day to day processes of a business to ensure on going support. This includes, problem solving,fulfilling user requests, resolving service failures and carrying out opeerational tasks.
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ITIL Service Operation
Course Duration: 4 days
Course ContentThis course prepares you for the exam leading to the ITIL Intermediate Certificate: Service Operation. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details. This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model, viewed as the “factory” of IT. Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks. This overall view facilitates the detection of any threats or failures to service quality, and must be extended to encompass external aspects of service provision, including, where necessary, shared or interfacing processes and tools. Continue Reading
ITIL Service Operation Certification
|Date||Days of the week||Time||Delivery Type||Register|
|July 27,2017||(Monday-Friday).||(9am-5pm)||ILT and Online||Buy Now|