Service Design

This is the stage where the service strategy is put into practice. This trains students in managing the method of implementation of the strategy and to gradually contribute to its development and modifications for imporovements. Service Design aims to broaden the scope of managers, in order to become more innovative in the services offered, and increase and maintain value to customers over the lifecycle of services.

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ITIL Service Design

Course Duration: 5 days
Course Content
This course prepares you for the exam leading to the ITIL Intermediate Certificate: Service Design. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details. This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance regarding the management principles and core concepts required to design new or modify existing IT services. The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value focused IT service portfolios. The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organizations on how to develop design capabilities for service management.

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ITIL Service Design Certification

Date Delivery Type Register
2018 ILT and Online Buy Now

ITIL Service Design

Exam Description
This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Design. A 90-minute exam is scheduled on the last day of the course (if purchased). It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate. You will attain 3 ITIL credits.You will attain 25 professional development units (PDUs) for Project Managers.

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