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ITIL Continual Service Improvement
The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
Upcoming Training and Resources
ITIL Continual Service Improvement
Course Duration: 5 days
Course Content
The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes.Continue Reading
ITIL Continual Service Improvement Certification
| Date | Delivery Type | Register |
|---|---|---|
| 2020 | ILT and Online | Buy Now |
ITIL Continual Service Improvement
Exam Description
Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. Duration Maximum 90 minutes for all candidates in their respective languageContinue Reading
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