ITIL 4 Foundation

Persons interested in I.T Service Management will greatly benefit from ITIL courses, as this will provide them with the necessary knowledge and skills to reach their full potential in the I.T profession. The Foundation certification is the introductory level of ITIL which provides students with the basic knowledge of key elements, concepts and terminologies associated with the ITIL programme. In order to qualify for all other levels within the ITIL certification scheme, ITIL 4 Foundation is mandatory.

ITIL 4 Foundation is aimed at:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

Upcoming Training and Resources

ITIL 4 Foundation

Course Duration: 3 days
Course Content
This course prepares you for the exam leading to the Foundation Certificate In IT Service Management. The official ITIL 4 Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Direct, Plan and Improve, Drive Stakeholder Value, Digital and IT Strategy, High Velocity IT and Create, Deliver and Support. ITIL’s “service lifecycle” consists of 26 processes and four functions.

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ITIL 4 Foundation Certification

Date Days of the week Time Delivery Type Register
March 20 - 22, 2024 Wed. - Fri. 9am-5pm ILT and Online Buy Now
June 19 - 21, 2024 Wed. - Fri. 9am-5pm ILT and Online Buy Now

ITIL 4 Foundation( insert exam code)

Exam Description
This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online. A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam.

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